Return & Refund Policy

We hope you love your Nativ Rose products. Because our perfumes, botanical beauty, and personal care products are made in small batches, we are unable to accept returns or exchanges on products that have been opened or used.

Returns

Unopened and unused products may be returned within 14 days of delivery. Items must be in their original condition and packaging.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

To request a return, please contact us with your order number before sending your item back. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and include your order number and photos of the product and packaging.

We’ll review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Perfume & Personal Care Products

For hygiene and product-integrity reasons, opened or used perfumes, body oils, serums, and other personal care products are final sale.

Because fragrance is highly personal, scent preference alone does not qualify an opened or used fragrance for a return.

Refunds

Once an eligible return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Final Sale Items

Sale items, promotional items, gift cards, and products marked “Final Sale” are not eligible for return unless they arrive damaged or defective.

Questions?

If you have any questions about your order or our return policy, please contact Nativ Rose through the contact information provided on our website.

Thank you for supporting Nativ Rose and our small-batch botanical creations.